Terms & Conditions

Please read these terms carefully before using our services. By shopping with BlueBells, you agree to these terms and conditions.

Last updated: January 10, 2025

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Overview

Welcome to BlueBells, your premier destination for luxury products and exceptional service. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to be bound by these terms.

BlueBells is committed to providing you with the highest quality products and an unparalleled shopping experience. We reserve the right to update these terms at any time to reflect changes in our services or legal requirements.

Important: If you do not agree to these terms, please do not use our services or make any purchases.

Acceptance of Terms

By Using Our Services, You Agree To:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete information
  • Use our services only for lawful purposes
  • Respect intellectual property rights
  • Comply with all applicable laws and regulations

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.

Products & Services

Product Information

  • • All products are authentic and sourced from authorized distributors
  • • Product descriptions and images are for reference only
  • • Colors may vary due to monitor settings
  • • Specifications subject to manufacturer changes

Availability

  • • Product availability is subject to stock levels
  • • Prices may change without prior notice
  • • Limited edition items are while supplies last
  • • Pre-orders are subject to manufacturer delivery

Luxury Guarantee

Every BlueBells product comes with our luxury guarantee. We stand behind the quality and authenticity of all items sold through our platform. If you're not completely satisfied, we'll make it right.

Ordering & Payment

Order Process

Order Confirmation

All orders are subject to acceptance and availability. We'll send you an email confirmation once your order is processed.

Pricing

All prices are in Indian Rupees (₹) and include applicable taxes unless otherwise stated.

Payment Terms

  • Payment is due in full at the time of order
  • We accept credit cards, debit cards, and digital wallets
  • All transactions are processed securely
  • For luxury items over ₹1,00,000, additional verification may be required
  • Failed payments will result in automatic order cancellation

Shipping & Delivery

Premium Delivery

White-glove delivery service for luxury items with appointment scheduling

Secure Packaging

All items are carefully packaged with luxury presentation and insurance

Express Options

Same-day delivery available in select cities for urgent orders

Delivery Terms

  • Standard delivery: 3-7 business days
  • Express delivery: 1-2 business days
  • International shipping: 7-14 business days
  • Delivery times may vary during peak seasons
  • Signature required for all deliveries

Returns & Exchanges

30-Day Luxury Return Policy

We want you to be completely satisfied with your purchase. You may return any item within 30 days of delivery for a full refund or exchange.

Return Conditions

  • • Item must be in original condition
  • • Original packaging and tags required
  • • Return authorization number needed
  • • Proof of purchase required

Exchange Options

  • • Size exchanges at no cost
  • • Color exchanges subject to availability
  • • Style exchanges with price adjustment
  • • Store credit available for all returns

Non-Returnable Items

  • Personalized or customized items
  • Intimate apparel and undergarments
  • Perishable goods and consumables
  • Items damaged by normal wear and tear
  • Gift cards and promotional items

Warranty & Quality

Product Warranty

  • • Manufacturer warranty applies to all products
  • • Extended warranty options available
  • • Defective items replaced immediately
  • • Quality issues resolved within 48 hours

Quality Assurance

  • • Every item inspected before shipping
  • • Authenticity guaranteed on all products
  • • Quality control standards exceed industry norms
  • • Luxury packaging and presentation

Liability & Disclaimers

Limitation of Liability

BlueBells' liability is limited to the purchase price of the product. We are not liable for indirect, special, incidental, or consequential damages arising from the use of our products or services.

Service Availability

While we strive for 100% uptime, we cannot guarantee uninterrupted service. We reserve the right to modify or discontinue services with reasonable notice.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, government actions, or supply chain disruptions.

Account Termination

Grounds for Termination

  • Violation of these terms and conditions
  • Fraudulent activity or misuse of services
  • Abusive behavior toward staff or other customers
  • Failure to pay for orders
  • Violation of intellectual property rights

Account Closure Process

You may close your account at any time by contacting customer service. Upon termination, you remain liable for all charges incurred before closure.

Your Rights

  • • Download your order history
  • • Request data deletion
  • • Transfer warranties to new account

Our Rights

  • • Retain records as required by law
  • • Suspend access immediately
  • • Pursue legal action if necessary

Need Help with Terms?

If you have any questions about these Terms and Conditions or need clarification on any policies, our customer service team is here to help.

Email Support

legal@bluebells.com

Customer Service

+91 98765 43210

Business Hours: Monday - Saturday: 9:00 AM - 8:00 PM IST | Sunday: 10:00 AM - 6:00 PM IST